Shipping and Refund Policy:
Please remember that all products are custom made to order. Orders usually ship within 5-7 business days, via USPS First Class or Priority Mail. If there are any delays regarding your shipment communication will be provided via email.
Undefined Culture is a NYC based company that ships from NYC anywhere in USA.
Once your order has been shipped a shipping confirmation and tracking code will be emailed to you.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. We reserve the right to cancel any order due to unauthorized, altered or ineligible use of offer and to modify or cancel any promotion due to system error or unforeseen problems. We reserve the right to substitute any free item offered with an item of equal or greater value. Offers are subject to change without notice. Other restrictions may apply
For customer protection and security, all orders are accepted via PayPal.
All valid sales are final. No Exceptions.
Customer Satisfaction is our #1 priority so if product does not meet your expectation or arrives damaged you qualify for the following options
Ø Return & Receive a new piece
Ø Return & Select a product of Equal or Greater Value
Ø Return & Receive Store Credit for future purchase
If product is damaged during shipping or for any reason does not meet expectation please contact Undefined Culture directly by email [email protected].
JEWELRY CARE & PROVISIONS
Undefined Culture Accessories are designed and made from quality; however our pieces are costume. Please expect normal wear and tear associated with costume jewelry. To preserve the life of your jewelry, items should be wrapped and stored in a safe placed (ie,.. jewelry box). Most pieces that are of a metal base can be cleaned and restored with the use of most jewelry cleaning cloth.
If you have any questions, concerns, or would like additional information please send your email to [email protected]
We appreciate your business and hope to see you back real soon...XOXO from Undefined Culture